COMPANY POLICY
Hello Thank you for choosing Queens Of Clean Cola for your cleaning needs. Please provide us with your name, address & telephone number. If your home requires a gate,door code or parking instructions please include.
***IF WE DON’T RECIEVE THIS INFORMATION & DEPOSIT YOU ARE NOT BOOKED.
BOOKING FEE & CANCELLATIONS
A non refundable $25 booking fee is required to book appointment. (Fee is deducted from payment) Booking fee will apply for each cleaning. If appointment is cancelled 48 hrs in advance booking fee will be used towards your next cleaning. If travel fee applies it must be paid upfront with deposit. If cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the property a cancellation fee of $50 will be charged.
If you must cancel the day of please CALL and inform us. Only discuss payments with/around the owners Jazmine & Cookie not our employees.
Send Deposits to the following (Unless deposit is made with online appointment):
Cashapp – $Queensofclean803
Venmo – @Queensofclean
Zelle – 803-223-8249
PayPal – paypal.me/Queensofcleancola
LATE FEES
If customer is more than 10 minutes late a $15 late fee will be added to bill.
SUPPLIES
Will we need to bring supplies, vacuum, mop or broom? There is no extra charge if we bring supplies. If you prefer to have us use your supplies, vacuum, broom & mop please let us know and have them out for us upon arrival.
*Please inform us of any extra rooms, laundry rooms, play rooms, offices, FROG ect.
*Please inform us if there is any unsafe conditions or broken items in your home.
*If you need to change the time of your cleaning or type of cleaning please do so prior to the day of.
****Please inform us if you do not want us to take before and after pictures. *Clients will not be tagged or named . For promotional purposes only.
***Green Cleaning options available upon request.
***A travel fee will be added for locations more than 15 miles away.
PAYMENT
Cash
Venmo- @Queensofclean
Cashapp – $Queensofclean803
Zelle – 803-223-8249
PayPal- paypal.me/Queensofcleancola
No Checks. All payments must be paid upon completion of cleaning.
*If you will not be home during the cleaning we require upfront payment.
OTHER IMPORTANT INFO
If you are not satisfied with your cleaning please let us know within 24hrs and we will come back free of charge. Client must be home to approve.
All children MUST be supervised & pets put away while cleaning is in progress.
We require adequate heating/cooling/lighting & water to insure we are able to perform at our highest capacities.
****We Do not lift or move heavy items.
****If any extra cleaning that was not discussed is needed will be added to total bill.
Leave us a review & Like on our Facebook page after your cleaning and receive $10 off your next cleaning.
OUR FACEBOOK PAGE https://www.facebook.com/Queensofcleancola/
Thank you for your interest in Queens of Clean we look forward to be of service to you in the near future.